Welcome to www.wijesekaraholdings.com, the official online shopping platform for Wijesekara Holdings (Pvt) Ltd, Sri Lanka. By accessing or using this website, you agree to be bound by the following terms and conditions. Please read them carefully before proceeding.

Product Information

Wijesekara Holdings strives to provide accurate, up-to-date information for all products listed on our website. However, we do not guarantee that all descriptions, images, pricing, or other content is completely accurate, reliable, or error-free.

  • If a product is not as described, your sole remedy is to return it in unused condition within 3 days of delivery.

  • Please check the item thoroughly at the time of delivery. We do not accept returns or offer refunds for items with visible external damage reported after delivery (e.g., packaging dents or broken seals).

  • Technical defects (in-built faults) are eligible for replacement or refund as per our warranty and return policies.

Pricing & Order Confirmation

  • Product prices may vary due to market changes, promotions, or errors. Final prices are confirmed only at checkout.

  • If a pricing error is discovered, we will contact you before proceeding. If the revised price is higher, you may choose to:

    • Pay the difference and proceed, or

    • Cancel the order and receive a full refund.

  • All prices displayed are inclusive of VAT and other applicable taxes unless stated otherwise.

Return & Refund Policy

Return Period

  • Electronics & Appliances: Return request must be made within 3 days of delivery.

  • Lifestyle Products (e.g., kitchenware, decor): Within 7 days of delivery.

Eligibility for Return

  • Products must be unused, in original condition, with all tags and packaging intact.

  • Items damaged in transit or without proper packaging during return will not be accepted.

  • Proof of purchase (invoice) is mandatory.

Non-Returnable Items

  • Personal use items (e.g., pillows, mattresses after use, opened hygiene products).

  • Custom-made or personalized items.

Refunds

  • If the item cannot be replaced due to unavailability, a full refund will be issued (excluding return shipping costs).

  • Refunds will be processed within 3–5 business days. Additional bank processing time may apply.

Warranty Policy

All items sold by Wijesekara Holdings come with the manufacturer’s warranty. Warranty coverage and duration may vary based on the product category:

  • Electrical Appliances: 1-year standard warranty unless otherwise specified (terms vary by brand).

  • Refrigerators & Washing Machines: 5–10 years compressor/motor warranty (terms vary by brand).

  • Televisions: 3-year screen warranty, 4-year for internal components (PCB, etc. terms vary by brand).

Warranty Conditions

  • Warranty is void if repairs or modifications are done by unauthorized personnel.

  • Physical damage, corrosion, liquid damage, power surges, or misuse is not covered.

  • Warranty service is only provided upon presentation of the original invoice and warranty card.

Damage Reporting Policy

  • All physical damages must be reported within 2 hours of delivery. Please inspect your product upon receipt.

  • If you notice damage at the time of delivery, reject the item and contact our support team immediately.

  • Claims made after this period may not be honored.

Delivery Policy

  • Delivery timelines will be indicated at checkout. However, delays due to unforeseen circumstances (e.g., weather, traffic, strikes) are possible.

  • For remote or high-security areas, delivery times may vary.

  • Free delivery may be offered for selected orders based on promotions or order value.

Account Usage & Responsibility

  • Customers are responsible for maintaining the confidentiality of their account and password.

  • All activities under your account are your responsibility. Wijesekara Holdings shall not be liable for any unauthorized use.

Limitation of Liability

Wijesekara Holdings is not liable for:

  • Any indirect, incidental, or consequential damages arising from product use.

  • Data loss or software corruption during repair services.

  • Incompatibility issues with third-party applications or accessories.